Preorder is a sustainable product practice. For Preorder items, allow 1 - 3 weeks for your order to be produced.

If you are needing an item sooner than this, we may be able to accomodate. Please get in touch.

Once your items are produced, they will be dispatched within 48 hours of finalised production. You’ll receive a notification by email including the tracking number for your parcel.

Australia

$10 Standard Australia Post
$15 Express Australia Post

Worldwide

$18 Standard Delivery
$25 Express Delivery

Exchanges

You are welcome to exchange your item for another size, colour or style if something isn’t quite right.

We will happily accept exchanges on all purchases made online or in store.

To organise an exchange, please contact hello@shannonmalone.com.au within 7 days of receiving your order. Exchanges are at the expense of the buyer and is non-refundable. Your item for exchange will be accepted if received in unworn, sellable condition with all original packaging and labels.

If you live locally, we can discuss alternate exchange options.

Further details will be provided in response to your email. Please send item for exchange is sent using tracking, express post and a reliable postal company. Any requests made outside of this window cannot guarantee your item being approved for exchange, and will be assessed case by case.

Returns

Purchases made online are eligible for a full refund.

Purchases made in store are eligible for an exchange or credit.

To organise an online return, please contact hello@shannonmalone.com.au within 7 days of receiving your order. Returns are at the expense of the buyer and is non-refundable. Your item for return will be accepted if received in unworn, sellable condition with all original packaging and labels.

If you live locally to 6061, we can discuss alternate return options.

Further details will be provided in response to your email. We request that your item for return is sent using tracking, express post method and is with a reliable postal company.

Any requests made outside of this window cannot guarantee your item being approved for return, and will be assessed case by case.

We offer repairs in studio to all Shannon Malone pieces for its lifetime at a small fee.

Each repair is assessed case by case.

Please reach out to hello@shannonmalone.com.au.

Wholesale, Marketing or General Enquiries.

hello@shannonmalone.com.au